Effective date: 6 March 2026
Company: Eco Installer and Service Limited
Registered number: 10579351
Registered address: Unit 2, Sedgeway Equestrian Centre, Sedgeway Business Park, Common Road, Witchford, Ely, Cambridgeshire, CB6 2HY, United Kingdom
Contact email: info@ecoinstaller.co.uk

Phone: 01353 669000

Eco Installer and Service Limited (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and safeguard your information when you visit our website or contact us.

Information We Collect

Information you provide directly

We may collect personal information when you:

• Submit a contact or estimate request form
• Sign up for newsletters or marketing
• Email or call us directly

This information may include:

• Name
• Email address
• Phone number
• Address/postcode
• Details about your property and enquiry

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser and device information
• Pages viewed and interaction data
• Cookie and usage data

How We Use Your Information

We use your information for:

• Responding to enquiries and providing estimates
• Arranging surveys, consultations and installations
• Managing bookings, appointments and support
• Improving our website and customer experience
• Sending service-related information where you have opted in
• Fulfilling legal and regulatory requirements

We do not sell or rent your personal data to third parties.

Legal Basis for Processing

Under UK data protection law, we process personal data under:

• Consent: When you provide it via forms or opt-ins
• Contract: To provide services you’ve requested
• Legitimate interests: To improve services and maintain security
• Legal obligation: Where required by law

Sharing Your Information

We may share your information with:

• Service providers (IT, email systems, CRM tools)
• Contractors involved in delivering installations or support
• Regulatory or legal authorities if required

All third parties are required to protect your information in line with this policy.

Data Storage & Security

Your data is stored securely and protected from unauthorised access, loss or misuse. We retain personal data only as long as necessary for the purposes outlined or to meet legal requirements.

Cookies

Our website uses cookies and similar technologies to:

• Improve site performance
• Understand site usage
• Personalise content

You can control cookie settings via your browser preferences. A separate cookie policy may be made available if required.

Your Rights

Under UK law, you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdrawal of consent at any time
• Data portability

To exercise these rights, contact us at info@ecoinstaller.co.uk
or 01353 669000.

Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.

Changes to This Policy

We may update this policy occasionally. Any changes will be posted here with a revised effective date.